Nivo - Commuter E-bike

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@chillewheels.com so that we can help.

Delivery times vary depending on the brand of product. Please check the product pages for accurate estimated shipping times.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@chillewheels.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Welcome to ChillEwheels, your go-to for all things with E-bikes and E-wheels. Our mission is to spread our wheel passion with like-minded friends. From our humble beginnings in the south west, we've grown into a trusted name, offering a diverse range of high-quality e-bikes e-wheeled items at competitive prices.

Our Story

At ChillEwheels, we’re more than just a family-owned retailer—we’re a team passionate about making e-mobility accessible, fun, and empowering for everyone.

It all started with our dad, a devoted mountain biker who began facing challenges on the trails due to ageing knees and hips. For a while, he hesitated to try an e-bike, worried it might look silly. But once he gave it a spin, he never looked back—and today, he’s our number-one ambassador for the e-bike lifestyle.

Inspired by his journey, we decided to share this transformative experience with others. While we started in the countryside, helping outdoor enthusiasts explore nature with ease, we’ve since expanded to cater to the needs of city commuters. Our range now includes commuter e-bikes and e-scooters, perfect for zipping through urban streets while staying green.

At ChillEwheels, we’re driven by the belief that everyone deserves a ride that fits their lifestyle, whether you’re tackling hills, exploring trails, or commuting to work. We’re here to make that happen with the best selection of e-wheeled products and personalised customer service.

Today, our fully online retail model allows us to reach more people, offering a handpicked range of high-quality e-bikes, e-scooters, and accessories—delivered directly to your door.

Let us help you find your perfect ride—because no matter where you are, the journey should always be effortless and enjoyable

Our Vision

At ChillEwheels, we’re driven by the belief that everyone deserves a ride that fits their lifestyle, whether you’re tackling hills, exploring trails, or commuting to work. We’re here to make that happen with the best selection of e-wheeled products and personalized customer service.

Our vision is to redefine mobility by making it accessible, sustainable, and enjoyable for all. What sets us apart is our commitment to quality and community. We focus on offering premium e-bikes and e-scooters tailored to diverse needs—be it countryside adventurers, urban commuters, or casual riders. Every product in our collection is carefully chosen to balance innovation, durability, and style. We’re not just selling e-mobility solutions; we’re enabling a healthier, greener way of life while delivering an exceptional customer experience.

By championing electric mobility, we aim to create a more connected, eco-conscious future—one ride at a time.

Why choose ChillEwheels?

Because we’re dedicated to helping you find the perfect ride and we stand behind the quality of our e-bikes and e-scooters, offering only the most trusted brands and the latest technology. As a family-owned business, we bring a personal touch to every interaction, ensuring your needs are always our top priority. we go above and beyond to ensure your satisfaction. 

Whether you’re upgrading your commute or embracing a more sustainable lifestyle, you can count on us to deliver unmatched quality, reliability, and support.

We're more than just a e-Bike retailer; we're a part of the community we serve. Our head office may be in Somerset but our spirit and services reach national through our reliable courier partners. Every order, every customer, and every question is an opportunity for us to demonstrate our commitment to excellence.

Connect With Us

We thank you for your interest in Chillewheels and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our "contact us"page, by e-mail : info@chillewheels.com or call us on 01823 778 137

Let us help you find your perfect electric ride:

Because where there’s a wheel, there’s a way.